Shipping policy
Shipping Policy – Nova Supply House
At Nova Supply House, we are committed to delivering your orders quickly, safely, and efficiently. Please review the information below regarding our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped, including tracking information when available.
During high-volume periods, promotions, or holidays, processing times may be slightly extended.
Shipping Rates & Delivery Estimates
United States Shipping
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Standard Shipping: 5–10 business days
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Expedited Shipping: 3–5 business days (when available)
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🎉 LIMITED-TIME OFFER: Enjoy FREE Standard Shipping on all orders over $30.00
Shipping charges for your order will be calculated and displayed at checkout.
International Shipping
We currently ship to select international destinations.
International shipping times typically range between:
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7–21 business days
Please note:
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Customers are responsible for any customs fees, duties, or import taxes required by their country.
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Delivery times may vary due to customs processing and local postal services.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
Delayed or Lost Packages
While we work with trusted shipping carriers, delays may occasionally occur due to weather, carrier issues, or high shipping volume.
If your package appears lost or significantly delayed, please contact us at:
📧 essentials@novasupplyhouse.shop
We will do our best to assist you and help resolve the issue quickly.
Incorrect Shipping Addresses
Please ensure your shipping address is accurate before placing your order.
Nova Supply House is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us immediately after placing your order.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged item and packaging
We will review the issue and work toward a satisfactory resolution.
Contact Us
If you have any questions regarding shipping, feel free to contact us anytime: